Orders

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Please place your order via email or phone.

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You can pay via PayPal or direct deposit.

For payment via PayPal:
We will email you an invoice and a PayPal payment request. You will need to set up a PayPal account, or login to your existing one.

For payment via direct deposit:
We will email you an invoice that includes the required banking details.

When ordering, please email us the measurements for each hoof to be booted as sizes can vary.  In particular if you are new to fitting hoofboots, include the following details to avoid having to exchange boots and so you can start using them sooner:

  • width measured where hoof is widest
  • length of the hoof (weight bearing surface)
  • photographs taken for each hoof while you are measuring the hoof, showing the ruler and hoof sole, holding the camera parallel to the sole (avoiding any shade or distortion)
  • where in the trim cycle you have been at when measuring the hoof, ideally within 10 days of a trim
  • horse’s breed

See the SIZING page  for more detail.

Postage

For customers in Australia:

The regular postage for the marquis®supergrip hoofboots are currently included for orders within Australia.

Smaller items that can be sent as a letter, weighing up to 500g, are $1.00-$5.00 by Regular Post, and $6.00 by Express Post.

For items other than hoofboots, and sent as a parcel, there is a flat rate of $14 posted by Express Post. 

For customers in New Zealand, via Australia Post Parcel Service:
Express (2 business days between major metro areas): AUD 37
5 business days (between major metro areas): AUD 20

For smaller items that can be posted by letter, postage cost are in the range of $2.00-$11.00.

Most orders get posted within 1-3 days.

6 Month Warranty

We do carefully check the products we send out to you.  If despite of that you believe there is a defect with the material or workmanship, please get in touch.  If this appears to be the case, we will ask you to post the item(s) back to us and we will replace them free of charge.  This warranty against defects in material and workmanship applies for 6 months.

Pre-orders

Pre-orders are taken any time.  For pre-orders, a 50% deposit is required, and the balance is due once the hoofboots have arrived ready for dispatch to you.  Parcel delivery from Germany can take from 9 days to 6 weeks, that is travel time is generally less than two weeks, but then the parcel can sit at customs for an unspecified time.  Once the hoofboots have arrived here, they will be posted to you within 2-3 days upon receipt of final payment.

Hoofboot testing

We have some pairs available for testing for two weeks, which we can sent out to you for a deposit of 50% of the cost of a new pair, plus postage of $15.  The deposit will be refunded to you, once the boots have been returned to us.

Alternatively, if you decide to go ahead with the purchase of a new pair, this refund amount will be counted toward the total cost of your purchase order.

If you are in the Macedon Ranges area of Victoria, please get in touch if you like to arrange for a fitting session with you and your friends.

Resellers

Reselling is possible. At this stage, we recommend that only barefoot trimmers and others experienced with hoofboot fitting consider resale of the marquis®supergrip hoofboot. Please contact us to discuss details. 

Updated 5.5.2017